Mission Valley Smiles: Fan Siuman DDS – San Diego, CA Review
Located in the heart of San Diego’s Mission Valley, Mission Valley Smiles: Fan Siuman DDS offers a comprehensive range of dental services to the community. With a central location at 2221 Camino del Rio S Suite 208, San Diego, CA 92108, and a contact number at (619) 692-4310, this dental practice has established itself as a convenient option for local residents seeking oral healthcare. Although the office does not currently have a website, prospective patients can reach out by phone for appointments and information.
Services Offered
Mission Valley Smiles advertises itself as a full-service dental provider. According to patient reviews and available information, the clinic offers:
– General dentistry (cleanings, exams, fillings)
– Cosmetic procedures (including crowns, veneers, and Invisalign)
– Emergency dental care
– Restorative treatments (root canals, crowns, dental implants)
– Spanish-speaking staff for bilingual assistance
While specific procedural details or a full menu of services are not listed online, several reviews mention successful Invisalign treatments, crowns, deep cleanings, and emergency dental interventions.
Location & Accessibility
Address:
2221 Camino del Rio S Suite 208
San Diego, CA 92108
The office is situated in the Mission Valley area, making it easily accessible by car and public transportation. Parking availability is not specified, but most Mission Valley office complexes provide ample visitor parking.
Contact & Hours
Phone: (619) 692-4310
Website: Not available
Business Hours:
– Monday: 8:00 AM – 6:00 PM
– Tuesday: 8:00 AM – 4:00 PM
– Wednesday: 8:00 AM – 6:00 PM
– Thursday: 8:00 AM – 4:00 PM
– Friday: 8:00 AM – 2:00 PM
– Saturday & Sunday: Closed
Patient Experience: A Mixed Reputation
Mission Valley Smiles holds a 4.3-star average rating, but patient experiences are notably polarized. Here’s a breakdown of recurring themes from recent reviews:
Positive Highlights
– Professional Care & Comfort:
“Dr. Fan is one of the best doctors here. He is very knowledgeable and professional. He makes sure the patient feels comfortable and answers any questions or concerns before any procedure.”
“I had an extreme fear of the dentist before seeing Dr. Fan…since seeing him I am no longer scared. He is wonderful at explaining what he is doing while making sure you are comfortable without pain.”
– Family-Friendly & Trust:
“Everyone in my family are now patients of his! 10/10 I would recommend him to anybody!”
“He has state of the art equipment and he is very good at what he does. I’ve tried other dentists in San Diego. Thankfully, I’ve finally found a dentist who I trust.”
– Bilingual Service:
“Muy amables y sobre todo que hablan español.” (Very friendly and above all, they speak Spanish.)
Concerns & Criticisms
– Quality of Dental Work:
Some reviewers report concerns about the quality of dental procedures, particularly regarding crowns, fillings, and Invisalign treatments. For example:
“He messed up so many times in regard to fixing my crown tooth…I wasn’t happy about the results, I paid him thousands of dollars and he didn’t give me good service nor the treatment.”
– Upselling & Bedside Manner:
A detailed negative review alleges pressure tactics to upsell more expensive procedures (such as extractions and implants), with a lack of empathy toward uninsured or financially stressed patients.
“He insisted that I should just have the tooth extracted because it would be cheaper and that filling it isn’t actually a viable option…He spoke so cruelly to me that I broke down and cried in the chair.”
– Administrative Issues:
Several patients report significant frustration with billing, insurance validation, and scheduling:
“Probably the most unprofessional place I can think of. They waste your time. They don’t follow up and they are rude.”
“I had my first appointment…I gave them my insurance information and was told that I had to pay a $100 deposit…LITERALLY 7 mins after I left the office, I received a phone call from them stating that my insurance was invalid and that I needed to pay for my services…Turns out that I was fully covered and there shouldn’t have been an issue.”
In Summary
Pros:
– Friendly, knowledgeable dentist for many patients
– Good at making nervous patients feel at ease
– Family-oriented and bilingual staff
– Convenient Mission Valley location
Cons:
– Mixed reviews on dental procedure outcomes
– Reports of aggressive upselling and poor bedside manner in some cases
– Issues with administrative and insurance processing
– Some patients experienced rude or unhelpful staff interactions
Useful Information for Potential Patients
– Insurance: Call ahead and verify insurance acceptance. Some patients have experienced issues with insurance verification and billing; bringing documentation and personally confirming coverage may be prudent.
– First Visit: Be prepared for an intake appointment before any major dental work.
– Spanish-Speaking Staff: The team can accommodate Spanish-speaking patients.
– No Website: All inquiries and appointments must be made by phone.
– Parking: Check with the office about parking arrangements within the Mission Valley office complex.
Final Thoughts
Mission Valley Smiles: Fan Siuman DDS offers accessible dental care in San Diego’s Mission Valley, with many loyal patients and positive experiences, especially for those seeking a family dentist or needing Spanish-speaking services. However, prospective patients should be aware of recurring reports regarding administrative inefficiency and, in some cases, the quality of dental work and bedside manner. Due diligence, especially regarding insurance and treatment options, is advised before committing to a treatment plan.
Contact: (619) 692-4310
Address: 2221 Camino del Rio S Suite 208, San Diego, CA 92108
*If you value a dentist who puts patient comfort first and are diligent about confirming insurance and treatment recommendations, Mission Valley Smiles may be worth considering. For others, particularly those sensitive to high-pressure sales or in need of seamless administrative support, alternative practices in San Diego may be preferable.*
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10 Reviews on “Mission Valley Smiles: Fan Siuman DDS – San Diego, CA Review”
he messed up so many time in regard fixing my crown tooth, also I trusted him to do my Invisalign treatment but he didn’t do good work and I wasn’t happy about the results, I paid him thousands off dollars and he didn’t give me the good service nor the treatment, mainly he let his young staff do the work he doesn’t bother to check on his patients, he is busy collecting money that’s all. go find a better dentist before you make mistake like I did with him
Dr. Fan is one the best doctor here. He is very knowledgeable and professional. He makes sure the patient feels comfortable and answers any questions or concerns before any procedure.
Muy amables y sobre todo que hablan español
I received absolutely appalling care and treatment by Dr. Fan.
I had broken a tooth while grinding my teeth in my sleep. I was uninsured and making minimum wage at the time, so the experience of an active dental emergency felt even more stressful than usual when I knew that I could not afford treatment. The HR staff at my job recommended me to Dr. Fan and assured that he would be able to help me; she uses his services herself and she sends everyone she knows to him.
When I made it to Dr. Fan’s chair, I felt shocked by his unsympathetic and condescending bedside manner. He told me that I had a sizable cavity and that he could either fill the tooth for $75 since he believed it would have enough structural integrity to support a filling, or he could extract it for $65. I told him that I would prefer to fill the tooth if possible and his tone completely shifted.
He insisted that I should just have the tooth extracted because it would be cheaper and that filling it isn’t actually a viable option. He changed his mind about the structure of my tooth and pushed me to get it extracted so I could get implants later. I told him that I couldn’t afford that option, but he pressed that they had financing options for implant packages and that extraction was my best bet. I needed to think about it and he snapped that I had better hurry up because when he came back after seeing his other patients, I had better be mentally prepared to either have my tooth extracted or get out of his chair and stop wasting his time.
He spoke so cruelly to me that I broke down and cried in the chair. While he was away, a technician came in to talk to me more about the implant package. She pushed it really hard, kept telling me that extraction isn’t so bad, and that she and her coworkers in the office had plenty of extractions and implants installed by Dr. Fan, but nobody on the teamed looked to be over 30 and it made me question whether the extractions Dr. Fan prescribes are truly necessary or rather just a means to sell implant packages.
When he returned, he said “It’s a miracle! I can fill your tooth after all,” and kept warning me that the filling would only hold up for two years, so it’s not the best option, but he’d do it for me anyway and that he’ll be ready for me again once I have to eventually come back to get it extracted. After he was finished, he said that I should keep in mind that he just did something “really nice,” for me and pressured me to leave a 5-star Yelp review to repay his kindness.
When I got home, I noticed that the filling was uneven, had gaps that tore up dental floss, and I had a food pocket between my teeth. My understanding is that none of this is normal for a filling. By the time I was insured through Medi-Cal and able to get a second opinion, decay had already set in through the gaps in the original filling and I needed a root canal and crown… but extraction was never medically necessary for that tooth.
Overall, my experience with Dr. Fan has left me feeling as though he creates artificial dental problems so he can sell implant packages and bullies good reviews out of his patients. I don’t have definitive proof, but I couldn’t help but feel like he did a subpar job filling my tooth on purpose so he could make more money off me later. Needless to say, I will never set foot in his office again and I strongly encourage others to look elsewhere for dental care.
Amazing place!
I had an extreme fear of the dentist before seeing Dr. Fan and dreaded even going to cleanings. I can honestly say that since seeing him I am no longer am scared of the dentist. He is wonderful at explaining what he is doing while making sure you are comfortable without pain. Everyone in my family are now patients of his! 10/10 I would recommend him to anybody!
Probably the most unprofessional place I can think of. They waste your time. They don’t follow up and they are rude. Don’t come to this scam of an office for the staff alone.
Dr. Fan is such a kind dentist. I’ve never had a bad experience here. I’ve referred friends to his dental office, because he cares about his patients. He has state of the art equipment and he is very good at what he does. I’ve tried other dentists in San Diego. Thankfully, I’ve finally found a dentist who I trust. Thanks Dr. Fan!
I’d like to preface my remarks about this dentistry with the following: Dr Fan came highly recommended by my family and I really wanted to like this dental practice, but I have about lost my patience with the run around I’ve been given.
I had my first appointment with them back in January. It was more of an intake type appt (ie exam, X-rays, recommendations, etc…) I gave them my insurance information and was told that I had to pay a $100 deposit for my next two deep cleaning sessions for the purpose of making sure my insurance checks out. I was a little taken aback by this, but went along anyway. LITERALLY 7 mins after I left the office, I received a phone call from them stating that my insurance was invalid and that I needed to pay for my services from today out of pocket. Wait, what?? Why???? The woman informed that if I pay for my services now and that if my insurance confirms to be valid, I would reimbursed for the $140. Reluctantly, I gave her the authorization to run my card that was on file from the $100 deposit. I called my insurance company to see what the discrepancy was. Turns out that I was fully covered and there shouldn’t have been an issue. I called them back, explained what happened, and her response to me was, “why did you give her your credit card?” Seriously???? Why don’t you do your job correctly?!
Fast forward to two months later when I thought I was going to get my deep cleaning done, I get a call 5pm the day before my appt and was informed that my insurance denied my claim. At this point, I’m LIVID. The next morning, I call my insurance company and they informed me that they had requested additional information from Dr. Fan’s office before they can authorize the services. This request was sent over a month ago. After learning about this, I called Dr. Fan’s the next day and explained to them what I was told. After a few rounds of phone tag, they informed me that the attachment that was sent was not successfully sent and that they would have to restart the claim process since it had already been denied.
Fast forward to this morning and I was told yet again, that my services were denied and that they had tried to call me last night, which was a total LIE. When I spoke with their office manager, she said she tried calling last night but didn’t leave a message due to the fact that I would want to know why I was denied again and that she did not have an answer for me. Is that really what you say to your patients? How do you run a business this way???? Turns out that the the attachment to the request for additional information did not go through…again.
I am thoroughly disappointed with this office. I’m all about supporting Asian owned businesses but this place was an absolute fail; one incident after another.
My recommendation if you’re interested in checking out this dental office? Don’t. It’s not worth the aggravation, time, and money.
Dr Fan makes a dental issue NO issue, he is efficient an no pain, I have been going to him for years now and I will drive way out of my way because I know I am in GREAT hands..
Holly Collins